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Transit Details

All times shown are approximate Transit Days from time of shipping

Only guaranteed service is UPS Next Day Air
Delays due to weather, or otherwise do occur. For time critical orders, contact customer service

Free and Flat Rate Shipping Details
Most Packages 2 lbs and under
ship via: >
First Class or Priority Mail
2 - 4 USPS days Mon - Sat
Most Packages over 2 Lbs
ship Via: >
UPS Ground see map below
in UPS business days
USPS Priority mail box A
Some Packages weighing over 2 lbs may ship in USPS Priority Mail Flat Rate Boxes
2 - 4 USPS days Mon - Sat
If in doubt about shipping times, contact customer service

Expedited Shipping Available

UPS Transit Times in UPS days
UPS Business Days are Mon-Fri excluding UPS holidays

Expedited Shipping: do not count current day. Start counting with day after shipping day.

UPS 3Day Select
3 UPS days
UPS 2nd Day Air
2 UPS days
UPS Next Day Air
Arrives in One UPS day.
USPS Express
Arrives in one to two USPS days
(one day for major cities)

Please Note:
  • Order by 1 pm PST (4 pm EST) for same day shipping on most items. Call for time critical shipments.
  • USPS and UPS shipments may be delayed for various reasons, weather related or otherwise.
  • USPS Priority Mail 2-3 day typical delivery time, although delays are possible.
For specific delivery questions please contact customer service
  • Most orders placed before 1 pm (PST) on weekdays are shipped the same day.. Allow 3-4 extra days for Jaipur Rugs, and 1-4 weeks for Puff Chair items.
  • All delivery transit times are approximate. The only guaranteed delivery service is UPS Next day Air.
  • None of the delivery services deliver on Sunday. USPS Priority and Express mail deliver on Saturday. UPS delivers Mon-Fri.
  • For free shipping we decide the best carrier. Our preferred shippers are UPS ground for gift items, and Fed-Ex ground for furniture.
  • Orders over two lbs, after packaging, must have a street address to qualify for free shipping (no PO Boxes or APO). We may ship orders two lbs and under via USPS.
  • We use Fed-Ex Ground for most furniture shipments, and they ship out of Chicago, Illinois. (Fed-Ex ground delivers Tuesday through Saturday. Signature may be required.) Furniture items take one to four weeks in production (mostly in the two to three weeks range). Note that expedited shipping on furniture only expedites the shipping, not the production.
  • Free shipping applies to purchases over $69, and is valid only on ground shipments to one location within the contiguous 48 states.
  • International Destinations:
    We actively verify all international credit cards. You will need access to your account on-line or to your card's customer service. This verification process may delay shipping by several days.
    We ship international shipments via US Post. We use First Class International (under 4 lbs), and Priority Mail International (over 4 lbs). Transit times are typically 3-14 days plus customs time. Delays in customs are extra. Note that there might be some duty charges on cross border shipments.

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